> ## Documentation Index
> Fetch the complete documentation index at: https://help.wr-games.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact WR-Games Support

> Reach the WR-Games team through the contact form at wr-games.com/contact — every message is read personally, no ticket queue, no bots.

WR-Games is a community-driven platform built by an organizer, for organizers. There's no faceless support queue here — when you send a message, the founder reads it directly. That means responses are thoughtful, but it also means the team is small, so clear messages get faster answers.

<Tip>
  Before reaching out, check the [Common Issues](/help/common-issues) page — many questions about sign-in, BGG sync, RSVPs, and notifications are answered there with step-by-step fixes.
</Tip>

***

## How to Reach Us

Go to **[wr-games.com/contact](https://wr-games.com/contact)** and fill out the contact form. Every submission is read by a real person — no automated responses, no ticket numbers.

***

## What to Include

The more context you give, the faster your issue can be resolved. Try to include:

<CardGroup cols={1}>
  <Card title="Your display name or account email" icon="user">
    This helps locate your account quickly, especially for access or billing issues.
  </Card>

  <Card title="The group or event you're asking about" icon="calendar">
    Include the name of the group or event and, if possible, a direct link to it.
  </Card>

  <Card title="A description of the issue" icon="message-lines">
    What were you trying to do? What happened instead? Any error messages you saw are helpful to include.
  </Card>
</CardGroup>

<Note>
  For urgent issues like being locked out of your account, include your **account email address** in the message body so your account can be located quickly.
</Note>

***

## Response Times

The team does its best to respond promptly, but WR-Games is a small operation. You can expect a response within a few business days for most inquiries. Urgent issues — like account access problems — are prioritized.

***

## What We Don't Offer

There is no phone support and no live chat. The contact form at [wr-games.com/contact](https://wr-games.com/contact) is the single support channel. This keeps communication organized and ensures every message gets a real, considered reply.