> ## Documentation Index
> Fetch the complete documentation index at: https://help.wr-games.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Common Issues and Fixes on WR-Games

> Troubleshoot sign-in problems, BGG sync errors, missing SMS alerts, RSVP blocks, and event visibility issues with these step-by-step fixes.

Most problems on WR-Games have a quick fix. Browse the topics below to find your issue — each one walks you through the most likely causes and how to resolve them. If you don't find your answer here, you can always [reach the team directly](/help/contact).

***

<Accordion title="I can't sign in">
  Start with these steps in order:

  1. **Double-check your email and password.** Make sure there are no typos and that Caps Lock is off.
  2. **Use Forgot Password.** On the sign-in screen, tap **Forgot Password** and follow the reset email to create a new password.
  3. **Try your original sign-in method.** If you created your account with Google or Apple, use that button instead of entering an email and password — those accounts don't have a separate WR-Games password.

  If none of these work, [contact support](/help/contact) with your account email address.
</Accordion>

<Accordion title="I'm not receiving Roll Call notifications">
  Roll Call notifications are sent in-app approximately 4 hours before an event starts. Check the bell icon in the app to see if you have unread notifications.

  For **email Roll Call**, make sure event notifications are enabled in **Settings → Notifications**, and check your spam or promotions folder.

  For **SMS Roll Call**:

  * You need a verified phone number in **Settings → Account**
  * The SMS master toggle must be enabled in **Settings → Privacy**
  * The Roll Call SMS category must be turned on
  * The event must be hosted by an organizer on a Standard or Pro plan

  See the [Notifications guide](/help/notifications) for step-by-step setup instructions.
</Accordion>

<Accordion title="My BGG sync isn't working">
  A few things to check:

  * **Username spelling.** BGG usernames are case-sensitive. Confirm the exact spelling on your BoardGameGeek profile page.
  * **Collection visibility.** Your BGG collection must be set to **public** for WR-Games to read it. Check your BGG privacy settings.
  * **Re-sync.** Go to **Settings → Integrations**, confirm your username, and click **Save & Re-Sync** to trigger a fresh import.

  If the sync continues to fail after these steps, [let us know](/help/contact) and include your BGG username in the message.
</Accordion>

<Accordion title="An event I created isn't showing in search">
  Only **public** events appear in WR-Games search results. Check the event's visibility setting:

  * **Public** — appears in search and browse
  * **Unlisted** — only accessible via direct link; does not appear in search
  * **Invite-only** — only visible to invited members

  To change visibility, open the event, tap **Edit**, and update the **Visibility** field. Note that invite-only events require the organizer to send invitations directly.
</Accordion>

<Accordion title="I can't RSVP to an event">
  There are a few reasons an RSVP might be blocked:

  * **The event is at capacity.** When all spots are filled, new RSVPs go to the waitlist automatically. You'll be notified if a spot opens.
  * **The RSVP deadline has passed.** Some organizers set a cutoff time. If the deadline has passed, RSVPs are closed.
  * **The event is invite-only.** You need a direct invitation from the organizer to RSVP.

  If you're unsure which applies, check the event details page for capacity, deadline, and visibility information.
</Accordion>

<Accordion title="I'm on the waitlist — when will I get in?">
  Your position on the waitlist moves up automatically whenever an existing attendee cancels their RSVP. WR-Games will notify you immediately — in-app and by email — the moment you're promoted off the waitlist and a spot is confirmed for you.

  You cannot manually move yourself up the list. Waitlist order is first-come, first-served based on when you RSVP'd.
</Accordion>

<Accordion title="I can't edit my event">
  Event editing is available to the **event organizer** and any **co-hosts** assigned to the event. If you're neither, you won't see the edit option.

  If you are the organizer and still can't edit:

  * Events that have already ended may have limited editing available within a **7-day post-event window** (for On The Table content like game logs and scores).
  * Once that window closes, the event record is locked.

  Contact the organizer directly if you need a correction made to an event you attended.
</Accordion>

<Accordion title="How do I delete my account?">
  <Warning>
    Account deletion is **permanent**. Your profile, any events you created, and your play history will be removed and cannot be recovered.
  </Warning>

  To delete your account:

  1. Go to **Settings → Account**
  2. Scroll to the bottom of the page
  3. Tap **Delete Account** and follow the confirmation steps

  If you're having trouble accessing your account to delete it, [contact support](/help/contact) and we can help.
</Accordion>

***

Still stuck? Head to the [contact page](/help/contact) to send a message directly to the WR-Games team.